Terms & Conditions

1. The Service

Echoprice provides a software tool that helps contractors generate professional quotation PDFs via WhatsApp. We take the information you provide in chat and format it into a document that you can share with your clients.

Echoprice is a software tool only. It does not provide financial advice, legal advice, tax advice, or any other professional advisory service.

2. Eligibility and accounts

You must be at least 18 years old and capable of entering into a binding contract to use the Service. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account.

3. Your responsibilities

By using Echoprice, you agree that:

• You will only use the Service for lawful purposes and in compliance with applicable laws and regulations.
• You are solely responsible for the accuracy and completeness of all information you provide, including client names, job descriptions, quantities, and pricing.
• You will review and verify every quotation PDF generated by Echoprice before sending it to your client.

You are responsible for reviewing the final quote before sharing it with your client. To the fullest extent permitted by law, Echoprice is not liable for user-input errors such as typos, incorrect pricing, or miscalculations in generated PDFs.

4. No financial or legal advice

Echoprice is not a financial advisor, legal advisor, or tax advisor. Any outputs, suggested wording, or formatting provided by the Service are for convenience only and should not be relied upon as professional advice.

You are responsible for ensuring that your quotes comply with applicable consumer, tax, and industry regulations and that they reflect the agreements you make with your clients.

5. Service availability and third-party dependencies

Echoprice depends on third-party platforms such as WhatsApp, Twilio, OpenAI, and cloud hosting providers. As a result, the Service may be interrupted, delayed, or degraded due to issues outside our direct control.

We do not guarantee uninterrupted or error-free operation of the Service, nor do we guarantee the uptime or performance of any third-party APIs or networks that Echoprice relies on.

We may modify, suspend, or discontinue parts of the Service at any time, with or without notice, provided that we act reasonably and in good faith.

6. Plans, billing, and usage limits

Some features of Echoprice may be offered on a free or trial basis, while others may require a paid subscription or usage-based fees. Where applicable, pricing, limits, and billing terms will be described in the portal or on our website.

We may enforce reasonable usage and rate limits to protect the Service from abuse and control operating costs (for example, limits on the number of quotation PDFs generated per period).

7. Intellectual property

Echoprice, including its brand, website, software, and design, is owned by us and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your own business purposes.

You may not copy, reverse engineer, resell, or create derivative works from the Service without our prior written consent.

8. Limitation of liability

To the fullest extent permitted by law, Echoprice and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or business opportunities, arising out of or in connection with your use of the Service.

Without limiting the above, and for the avoidance of doubt:

• Echoprice is not responsible for any typos, incorrect pricing, miscalculations, or other errors in generated PDFs. You must review and confirm all figures and wording before sending a quote to your client.
• We are not responsible for lost opportunities, disputes with your clients, or any contractual or financial consequences resulting from quotations generated using the Service.
• We are not liable for downtime or failures caused by WhatsApp, Twilio, OpenAI, or other third-party services.

In any event, and where liability cannot be excluded, our total aggregate liability arising out of or in connection with the Service will be limited to the amount you actually paid to Echoprice for the Service in the three (3) months preceding the event giving rise to the claim (or, if you are on a free plan, to the equivalent of R0.00).

9. Indemnity

You agree to indemnify and hold harmless Echoprice and its owners from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service in violation of these Terms or applicable law.
• Your failure to verify quotation content before sending it to your client.
• Any dispute between you and your clients relating to quotations, pricing, or work performed.

10. Termination

You may stop using Echoprice at any time. We may suspend or terminate your access to the Service if you violate these Terms, misuse the Service, or create security or operational risks.

Upon termination, your right to use the Service will stop immediately. Certain provisions that by their nature should survive (such as limitation of liability and indemnity) will continue to apply.

11. Governing law

These Terms are governed by the laws of South Africa, without regard to its conflict of law rules. Any dispute arising out of or relating to the Service or these Terms will be subject to the exclusive jurisdiction of the courts of South Africa.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. If changes are material, we may provide additional notice (for example, via email or a notice on our website).

13. Contact us

If you have any questions about these Terms or the Service, please contact us:

• Email: info@echoprice.co.za
• Service operator: Echoprice
• Location: Pretoria, South Africa